If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an Ateme solution.

We are Ateme (PARIS: ATEME). We are the video delivery leader helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.

Delivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences – and the world we live in – well into the future.

Thanks to a strong CSR policy that reinforces our mission to “Make the entertainment and video experience captivating, greener, and accessible to everyone,” we strive every day to build a better and more sustainable future for our planet, our people, and our ecosystem.

At Ateme, we value innovation, collaboration, empowerment, agility, and everyone’s contributions. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver, New York and Singapore.

Be part of our team and join our fantastic journey!

Location:
This position is based in Bogota, with opportunities for travel across the dynamic LATAM region.

Join our dynamic team as a Project Deployment and Support for our LATAM operations! In this pivotal role, you'll spearhead project deployments and provide top-tier technical support across the region. As the primary interface between our cutting-edge solutions and our valued clients, you'll enjoy a diverse array of responsibilities, ensuring seamless project execution and unparalleled customer satisfaction.

Project Management:
- Lead project deployments with precision and expertise, overseeing crucial tasks such as factory/staging tests, system integration, and interoperability management.
- Execute system configurations and documentation, guaranteeing the highest standards of quality and compliance.
- Foster collaborative relationships through on-site integration with customer technical staff and conduct rigorous site acceptance tests, ensuring flawless implementation.
- Keep projects on track through diligent tracking, follow-up, and proactive issue resolution.

Technical Support:
- Provide responsive technical support via phone, email, and on-site visits, serving as a trusted advisor to resolve customer incidents promptly and effectively.
- Conduct in-depth analysis of technical issues, leveraging your expertise to deliver tailored solutions and manage test platforms for thorough evaluation.
- Validate patches and hot fixes, offering invaluable internal support to our pre-sales and system engineering teams.
- Empower customers with comprehensive technical training and support, contributing to their success and satisfaction.

Administration and Documentation:
- Drive efficiency and knowledge sharing by managing our CRM database and curating a robust knowledge base of technical notes and documentation.
- Craft meticulous maintenance documentation and contribute to the ongoing enhancement of support processes, ensuring continuous improvement.
- Play a pivotal role in product documentation, enhancing datasheets, release notes, and manuals to enrich our customer experience.

Desired Experience:
- Hold an engineering diploma in computer science, engineering, or related technical fields, demonstrating a strong academic foundation.
- Fluent in English, with proficiency in an additional language being advantageous.
- Previous experience in customer support and/or R&D is a plus, showcasing your versatility and adaptability.
- Possess strong Linux administration skills and a deep understanding of corporate networking principles.
- Proficiency in container virtualization (e.g., Docker, Podman) and familiarity with Kubernetes is highly desirable.
- Cultural knowledge of video streaming protocols and digital video technologies is beneficial.
- Exceptional communication skills, problem-solving abilities, and a collaborative mindset are essential for success in this role.
- Willingness to travel within the LATAM region (30-50%) and occasional 24x7 support availability further enhance your suitability for this position.

Embark on an exciting journey with us and become an integral part of our passionate team, where innovation, excellence, and customer satisfaction are at the heart of everything we do! Apply now to join our mission of shaping the future of technology in LATAM and beyond.

EQUAL EMPLOYMENT OPPORTUNITY

ATEME SA and all its subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.