About the Company

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!

Location: This position is based in Bogota, with opportunities for travel across the dynamic LATAM region.

Join our dynamic team as a Support & Deployment Engineer for our LATAM operations! In this pivotal role, you'll spearhead project deployments and provide top-tier technical support across the region. As the primary interface between our cutting-edge solutions and our valued clients, you'll enjoy a diverse array of responsibilities, ensuring seamless project execution and unparalleled customer satisfaction.

Project Management:
- Lead project deployments with precision and expertise, overseeing crucial tasks such as factory/staging tests, system integration, and interoperability management.
- Execute system configurations and documentation, guaranteeing the highest standards of quality and compliance.
- Foster collaborative relationships through on-site integration with customer technical staff and conduct rigorous site acceptance tests, ensuring flawless implementation.
- Keep projects on track through diligent tracking, follow-up, and proactive issue resolution.

Technical Support:
- Provide responsive technical support via phone, email, and on-site visits, serving as a trusted advisor to resolve customer incidents promptly and effectively.
- Conduct in-depth analysis of technical issues, leveraging your expertise to deliver tailored solutions and manage test platforms for thorough evaluation.
- Validate patches and hot fixes, offering invaluable internal support to our pre-sales and system engineering teams.
- Empower customers with comprehensive technical training and support, contributing to their success and satisfaction.

Administration and Documentation:
- Drive efficiency and knowledge sharing by managing our CRM database and curating a robust knowledge base of technical notes and documentation.
- Craft meticulous maintenance documentation and contribute to the ongoing enhancement of support processes, ensuring continuous improvement.
- Play a pivotal role in product documentation, enhancing datasheets, release notes, and manuals to enrich our customer experience.

Desired Experience:
- Hold an engineering diploma in computer science, engineering, or related technical fields, demonstrating a strong academic foundation.
- Fluent in English, with proficiency in an additional language being advantageous (Portuguese).
- Previous experience in customer support and/or R&D is a plus, showcasing your versatility and adaptability.
- Possess strong Linux administration skills and a deep understanding of corporate networking principles.
- Proficiency in container virtualization (e.g., Docker, Podman) and familiarity with Kubernetes is highly desirable.
- Cultural knowledge of video streaming protocols and digital video technologies is beneficial.
- Exceptional communication skills, problem-solving abilities, and a collaborative mindset are essential for success in this role.
- Willingness to travel within the LATAM region (30-50%) and occasional 24x7 support availability further enhance your suitability for this position.

Embark on an exciting journey with us and become an integral part of our passionate team, where innovation, excellence, and customer satisfaction are at the heart of everything we do! Apply now to join our mission of shaping the future of technology in LATAM and beyond.

EQUAL EMPLOYMENT OPPORTUNITY

ATEME SA and all its subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.